Service Terms & Conditions
These Service Terms govern your access to and use of the BAIYUE TRADING website, services, and product purchase services. By browsing our website and placing orders, you agree to accept and abide by the following terms and all related policies.
1. General Agreement
BAIYUE TRADING CO., LIMITED provides furniture product sales, consultation, shipping and after-sales services for global individual and wholesale customers. All transactions conducted on this website are subject to these Service Terms, Delivery Policy, Payment Policy, Return & Refund Policy, Privacy Policy and Cancel Order Policy.
2. User Obligations
When using our website, users shall comply with local laws and international trade regulations. You agree not to use our platform for illegal, fraudulent or unauthorized activities. You are responsible for ensuring the authenticity and accuracy of your personal information, shipping address and order information.
3. Product Information
We strive to ensure that all product pictures, descriptions, sizes and prices on the website are accurate. Due to manual measurement and screen display differences, slight color and size deviations may exist, which do not belong to product quality problems. We reserve the right to modify product information and prices without prior notice.
4. Order & Transaction Rules
All orders are subject to confirmation and verification by our company. We reserve the right to cancel or reject orders in cases of wrong pricing, stock shortage, suspected fraud, or violation of service terms. Once the order is confirmed, both parties shall perform their obligations in accordance with the order agreement and relevant policies.
5. Customer Service
We provide professional customer service including order consultation, product inquiry, order tracking, after-sales support and policy explanation. Our official contact email is [email protected]. Any service reply and solution provided by our customer service team shall be regarded as valid official service standards.
6. Intellectual Property
All website content, including but not limited to logos, pictures, texts, videos and design works, belongs to BAIYUE TRADING. No individual or organization may copy, download, modify, distribute or use our content for commercial purposes without written authorization.
7. Third-Party Platforms
Our website may link to third-party payment platforms, logistics systems and social platforms. We do not control third-party services and are not liable for any risks, losses or disputes caused by third-party services.
8. Limitation of Liability
Our company shall only be responsible for the service scope clearly stipulated in our official policies. We are not liable for any indirect loss, accidental loss or economic loss caused by improper user operation, wrong information filling, force majeure factors and other non-company reasons.
9. Policy Update
We reserve the right to update and revise these Service Terms at any time. The updated terms will be published on this page and take effect immediately. Continued use of our website and services after updates means you accept the revised terms.
10. Dispute Resolution
All disputes arising from service and transaction shall be resolved through friendly negotiation. If negotiation fails, the dispute shall be settled in accordance with the legal provisions of Hong Kong jurisdiction.
11. Contact Us
If you have any questions or disputes regarding our service terms, please contact our customer service team via email: [email protected].